Seller Policy and Guidelines

Seller Policy & Guidelines

Thank you for your interest in selling your shaving goods on www.murphyandmcneil.com.

Our marketplace is designed to be simple, fair, and community-focused. This document outlines how selling works, our fee structure, and the standards we expect from all sellers.

1. Who Can Sell

Our marketplace is open to:

  • Artisans & Brands looking for additional exposure

  • Enthusiasts selling pre-owned shaving products

There are no listing fees, and you may list as many items as you’d like.

2. How Selling Works

  • Free signup

  • No listing fees

  • Fees apply only when your item sells

  • Easy-to-use seller interface

  • Payment via PayPal

  • Payouts are typically issued within 2–3 business days of confirmed delivery

Note: PayPal processing fees apply. Please price your items accordingly.

3. Fees & Payout Structure

Fees are charged only when a product sells.

  • Commission: 10% of the purchase price

  • Payment processing: 2.9% + $0.30 per transaction

Your payout is based on the final sale price after any applied discounts.

4. Pricing Considerations

Sellers are responsible for pricing their items appropriately. The following may impact your final payout:

  • PayPal processing fees

  • Shipping promotions (including free shipping offers within the U.S.)

  • Promotional discounts of up to 10% (offered at our discretion)

Important:

  • Discounts above 10% will not include your products.

  • If you prefer to opt out of free shipping promotions, please email us directly.

5. Shipping Policies

  • Marketplace currently supports U.S. shipping.

  • New sellers are opted out of international shipping by default.

  • If you wish to ship internationally, contact us to enable this option.

  • International rates are weight-based. Sellers are responsible for entering accurate product weights.

  • If your items cannot ship internationally, this must be clearly stated in your store policies and product listings.

  • We recommend www.pirateship.com for discounted USPS shipping labels.

6. Seller Responsibilities

By joining the marketplace, you agree to maintain a high standard of service and professionalism.

Ship Promptly

  • Orders must ship within 48 business hours of payment.

  • Tracking information must be entered promptly.

Act with Integrity

  • Provide clear, accurate descriptions.

  • Use high-quality, honest product photos.

  • Remove or deactivate listings immediately when items are no longer available.

Maintain Community

  • Respond promptly to customer questions.

  • Communicate professionally with Murphy & McNeil administrators.

  • Help maintain a positive, trustworthy marketplace experience.

Murphy & McNeil reserves the right to remove listings or suspend seller accounts if necessary to protect the customer experience.

7. Returns

Sellers are responsible for coordinating returns directly with customers in accordance with our standard return policy.

8. Issue Resolution & Enforcement

Maintaining trust is critical.

In cases such as:

  • Failure to ship

  • Shipping without valid tracking

  • Shipping to an incorrect address

  • Misrepresentation of products

Murphy & McNeil reserves the right to:

  • Refund the customer

  • Deduct associated losses from future seller payouts

  • Suspend or remove sellers from the platform

If you would like guidance on package insurance options to protect against carrier-related losses, please contact us.

Unresponsive sellers will be suspended.

Our Commitment

We strive to make our marketplace easy to use, fair to sellers, and exceptional for customers.

By selling with Murphy & McNeil, you agree to uphold these standards and contribute to a strong and trustworthy shaving community.